Help

VGMan support

Questions, problems or feedback about the VGMan website or app — we read every message.

Write from the address registered on your account so we can find it. Please do not send passwords or payment card numbers — we will never ask for them.

Common questions

I did not get the confirmation or password-reset email

Check your spam folder first, then make sure you typed the address correctly. If nothing arrives after a few minutes, email us from that address and we will help.

I am not getting reminder notifications on my phone

In the app’s Me tab make sure the push notifications switch is on, then check that notifications for VGMan are allowed in your phone’s system settings. Reminders also arrive by email if you have email reminders enabled in your profile.

I added a record while offline — where is it?

Records saved without a connection are kept on your phone and sent automatically when you are back online. You can see anything waiting in the Me tab under Sync.

How do I change or cancel my plan?

Plans are managed on the website, in your Profile. The mobile app does not sell or change plans.

How do I export my data?

Sign in on the website, open Profile and scroll to Your data and choose Download my data. You receive a file with everything stored on your account.

How do I delete my account?

See how to delete your account, including what happens to your data.

I found a bug or have a suggestion

Please email us. For a bug, tell us what you did, what you expected, what happened instead, your phone model and the app version (shown under About VGMan in the Me tab). Screenshots help.

Who runs VGMan

PixelClean, Croatia. OIB 17474831053.